Right of withdrawal
Can I always return my order?
If a product is not entirely as you expected, you can return it within 14 days in the original packaging and in new condition, without opening the packaging.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract via an unambiguous statement (eg in writing by post, fax or e-mail). You can use the “model withdrawal form” at the bottom of this page for this, but you are not obliged to do so. To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.
Send the item in a sufficiently stamped package, stating your details (name, telephone number and e-mail address) back to:
If the items have been correctly returned, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a different method of delivery than the cheapest standard delivery offered by us) immediately and in any case no later than 14 days after we have been informed of your decision to withdraw from the agreement. We will pay you back with the same payment method that you used for the original transaction, unless you have expressly agreed otherwise; in any case, you will not be charged for such reimbursement.
Exception from the Right of withdrawal
Excluded from the right of withdrawal is a consumer purchase that concerns the delivery of:
– products that spoil quickly or that have a limited shelf life;