Can I always return my order?
If a product is not exactly what you expected, you may return it within 14 days in its original packaging and in new condition, without opening the packaging.
To exercise your right of withdrawal, you must notify us by means of an unambiguous statement (e.g., in writing by mail, fax, or email) of your decision to cancel the contract. You may use the “model cancellation form” at the bottom of this page for this purpose, but you are not required to do so. To comply with the withdrawal period, it is sufficient to send your notice regarding the exercise of your right of withdrawal before the withdrawal period has expired.
Please return the item in a package with sufficient postage, including your contact information (name, phone number, and email address), to:
TOMOOR
Vakenderveld 9-9
2,500 Lier
Belgium
If the items have been returned in good condition, you will receive a refund for all payments you have made up to that point, including shipping costs (excluding any additional costs resulting from your choice of a shipping method other than the least expensive standard shipping option we offer), without delay and
in any case, no later than 14 days after we have been notified of your decision to cancel the contract. We will refund you using the same payment method you used for the original transaction, unless you have expressly agreed otherwise; in any case, you will not be charged any fees for such a refund.
Excluded from the right of withdrawal is a consumer purchase involving the delivery of:
– products that spoil quickly or have a limited shelf life;
