Article 1 – Seller’s Identity
We are:
M1 Distribution BVBA
VAKENDERVELD 9/9
LIER 2500
BELGIUM
E-email address: sales@tomoor.be
Phone number: +32 (0)3 344 36 04
Business Number: be546781872
Article 2 – Applicability & Terms and Conditions
2.1 Our terms and conditions apply to every offer we, as an online retailer, make to you as a consumer (any natural person who, solely for non-commercial purposes, purchases or uses products or services placed on the market).
2.2 We normally deliver only to Belgium and the Netherlands.
2.3 To place an order, you must be at least 18 years old. If you are not 18, we ask that you have your parents or legal guardian place the order for you. If we discover that an order was placed by a minor, we may refuse that order.
2.4 Placing an order on the website constitutes express acceptance of our general terms and conditions of sale, which are always available on the website.
2.5 If you order online, we will also provide you with a copy of these terms and conditions in a format that you can save or print, either along with your order confirmation or, at the latest, upon delivery. We recommend that you always do so.
2.6 If, in addition to these general terms and conditions, additional special terms and conditions apply, the above also applies to those special terms and conditions. If our general terms and conditions conflict with those special terms and conditions, you, as a consumer, may always invoke the provision that is most favorable to you.
Article 3 – Our Offer and Your Order
3.1 If an offer is valid only for a limited time or is subject to certain conditions, we will explicitly state this in our offer.
3.2 We always describe as fully and accurately as possible what we are selling to you and how the ordering process will work. In any case, the description is detailed enough to allow you to make a sound assessment. If we use images, they are a true representation of the goods and/or services offered. However, to err is human, and if we have clearly made a mistake, we are not obligated to fulfill your order.
3.3 Your order is complete and the agreement between us is final as soon as we confirm your order by email and as soon as we receive approval from the card issuer for your credit or debit card payment transaction. We accept Bancontact, Mister Cash, KBC/CBC Online, ING Home Bank, Belfius Netbanking, iDEAL, Giropay, Mastercard, Maestro, Vpay, Visa, Visa Electron, and Diners. .
If your card issuer refuses to authorize your payment to us, we cannot be held responsible for delays in delivery and/or non-delivery of your order. Orders without a valid payment in the name of the registered cardholder will not be accepted or processed.
3.4 To purchase a product, add it to your shopping cart. Then enter your contact and billing information. Next, choose your delivery method: home address or pickup location. In the final step, you’ll see a summary page where you’ll accept our terms and conditions and confirm your payment by clicking the “Order with Payment Obligation” button. Once you’ve completed these steps, your purchase is final.
Article 4 – The Price
4.1 During the period specified in our offer, our prices will not change, except for price changes resulting from changes in VAT rates.
4.2 Our prices include all taxes, VAT, fees, and services. So you’ll never be faced with any surprises. We may, however, decide to charge shipping costs in addition to the purchase price. In that case, we’ll always let you know before you finalize your purchase.
Article 5 – Payment
5.1 We can only accept payments made through the payment modules on our website.
5.2 To ensure secure online payments and the security of your personal data, transaction data is encrypted using SSL technology and transmitted over the Internet. You do not need any special software to pay using SSL. You can recognize a secure SSL connection by the “padlock” icon in the status bar at the bottom of your browser.
Article 6 – Conformity
6.1 We guarantee that our goods conform to your order and meet the reasonable expectations you may have of them, taking into account the product specifications. We also, of course, guarantee that our goods comply with all laws in effect at the time of your order.
Article 7 – Delivery and Performance
7.1 All goods and services will be delivered to the address you provided when placing your order.
7.2 If an item is in stock, it will be delivered to your shipping address within 1 to 4 business days. If an item is not in stock in the online store, it will be delivered to your shipping address within 3 to 6 business days.
7.3 If we are unable to deliver on time, we will always notify you before the scheduled delivery date expires. If we fail to do so, you may cancel your order at no cost. In that case, we will refund you no later than 30 days after the cancellation.
7.4 All shipments are made at our risk. So you don’t have to worry about items getting lost in the mail. However, if you return items to us within 14 days of purchase because you’d rather not keep them, you’re responsible for the shipping costs.
7.5 If the goods we delivered were damaged during shipping, do not match the items listed on the delivery slip, or do not match the items you ordered, you must report this as soon as possible and in any case within 14 days, and return the items to us within 14 calendar days of receipt. We cannot be held liable for any consequential damages resulting from late delivery or non-delivery by the carrier appointed by the company. In such cases, our liability is limited to the value of the items that are proven not to have been received by the customer.
Article 8 – Force Majeure
8.1 In the event of force majeure, we are not obligated to fulfill our obligations. In such a case, we may either suspend our obligations for the duration of the force majeure or terminate the agreement permanently.
8.2 Force majeure refers to any circumstance beyond our control that prevents us from fulfilling our obligations in whole or in part. This includes, among other things, strikes, fire, operational disruptions, power outages, disruptions in a (telecommunications) network or connection or in the communication systems used, and/or the unavailability of our website at any time, failure to deliver or late delivery by suppliers or other third parties engaged by us, …
Article 9 – Intellectual Property
9.1 Our website, logos, text, photos, names, and, in general, all of our communications are protected by intellectual property rights held either by us, our suppliers, or other rights holders.
9.2 It is prohibited to use and/or modify the intellectual property rights described in this article. For example, you may not copy or reproduce drawings, photos, names, texts, logos, color combinations, etc., without our prior and express written consent.
Article 10 – Complaints Procedure and Disputes
10.1 We always hope that all our customers are 100% satisfied. If you do have any complaints about our services, please contact us at sales@tomoor.be. We will do everything we can to address your complaint within 7 days.
10.2 All agreements we enter into with our customers, regardless of their place of residence, are governed exclusively by Belgian law, and in the event of a dispute, only the competent Belgian courts shall have jurisdiction. If, for reasons of international law, another legal system nevertheless applies, the Belgian Market Practices and Consumer Protection Act shall be the primary reference for interpreting these general terms and conditions.
Right of Withdrawal
Can I always return my order?
The consumer has the right to cancel the contract without giving a reason within 14 calendar days from the day after receiving the goods.
To exercise the right of withdrawal, the consumer must notify us of their decision to withdraw from the contract within this period by means of an unambiguous statement.
After receiving this notice, the consumer has 14 calendar days to return the goods.
The direct costs of the return shipment are the responsibility of the consumer.
The consumer is liable only for any decrease in the value of the goods resulting from handling that goes beyond what is necessary to determine the nature, characteristics, and functioning of the goods.
The right of withdrawal does not apply in the cases provided for by law, in accordance with Article VI.53 of the Economic Law Code.
To exercise your right of withdrawal, you must notify us by means of an unambiguous statement (e.g., in writing by mail, fax, or email) of your decision to cancel the contract. You may use the “model cancellation form” at the bottom of the Return to this page, but you are not required to do so. To comply with the withdrawal period, it is sufficient to send your notice of withdrawal before the withdrawal period expires.
Please return the item in a package with sufficient postage, including your contact information (name, phone number, and email address), to:
M1 Distribution BVBA
175 Middelmolenlaan, Antwerp 2100
If the items have been returned in good condition, you will receive a refund for all payments you have made up to that point, including shipping costs (excluding any additional costs resulting from your choice of a shipping method other than the least expensive standard shipping option we offer), without delay and
in any case, no later than 14 days after we have been notified of your decision to cancel the contract. We will refund you using the same payment method you used for the original transaction, unless you have expressly agreed otherwise; in any case, you will not be charged any fees for such a refund.
Excluded from the right of withdrawal is a consumer purchase involving the delivery of:
– products that spoil quickly or have a limited shelf life;
Privacy Policy and Cookies
This “Privacy Policy” governs the processing of your personal data by the data controller: M1 distribution, with its registered office at Lange Beeldekensstraat 294, Antwerp 2060, registered with the KBO under number 0546781872 (hereinafter: “Data Controller,” “We.”)
Please read this Privacy Policy carefully, as it contains essential information about how your personal data is processed. By creating a customer account, you acknowledge that you have read this Privacy Policy and expressly agree to it, as well as to the processing itself.
Article 1 – General Provisions
M1 distribution bvba complies with the ‘Law of December 8, 1992, on the Protection of Privacy with regard to the Processing of Personal Data,’ as amended by the Law of December 11, 1998, as well as the ‘Act of June 13, 2005, on Electronic Communications.’ The controller responsible for the processing of your personal data
is m1 distribution bvba. A statement was filed with the Commission for the Protection of Privacy regarding the processing of your personal data.
Article 2 – Personal Data
2.1. Personal data you provide to us on the registration form on the Website: Last name, first name, street and house number, city, country, date of birth, password, and contact information (email, phone, cell phone, fax).
Article 3 – Purposes of Processing
3.1. General Purposes: Your personal data is collected for the following purposes: list of purposes “ For example: to provide services or products, manage orders, handle complaints, administer the contest, create and manage an account on the Website, …
3.2. Direct Marketing: Personal data will not be used for direct marketing unless you have provided additional explicit consent (“opt-in”). This consent may be withdrawn at any time, without providing a reason and free of charge, by sending an email to sales or by using the “Contact Us” section on the Website.
3.3. Disclosure to Third Parties: Personal data will not be disclosed to third parties unless you have provided additional explicit consent (“opt-in”).This consent may be withdrawn at any time, without providing a reason and free of charge, by sending an email to sales@tomoor.be
Article 4 – Duration of Processing
We retain and process personal data for a period necessary to fulfill the purposes of the processing and in accordance with the contractual relationship between M1 distribution bvba and you.
Article 5 – Your Rights
5.1. Right of Access and Inspection: You have the right to review your personal data at any time, free of charge, as well as to learn how we use your personal data.
5.2. Right to Correction and Deletion: You are free to decide whether or not to provide your personal data to M1 distribution bvba. In addition, you always have the right to request that we correct, supplement, or delete your personal data. You acknowledge that if you refuse to provide your personal data or request its deletion, certain services and products may not be available.
5.3. Right to Object: You also have the right to object to the processing of your personal data for serious and legitimate reasons. However, you may not object to the processing of your personal data if it is necessary for the performance of contractual obligations. In addition, you always have the right to object to the use of personal data for direct marketing purposes.
5.4. Exercising Your Rights: You may exercise your rights by contacting us, either by email at sales@tomoor.be or by mail at M1 distribution bvba, Middelmolenlaan 175, Antwerp 2100
Article 6 – Security and Confidentiality
6.1. We have developed security measures—both technical and organizational—to prevent the destruction, loss, alteration, alteration, unauthorized access, or inadvertent disclosure to third parties of personal data collected, as well as any other unauthorized processing of such data.
6.2. Under no circumstances may M1 DISTRIBUTION be held liable for any direct or indirect damages resulting from the incorrect or unlawful use of personal data by a third party.
6.3. You must comply with the security guidelines at all times, including by preventing any unauthorized access to your login and password. You are therefore solely responsible for any use made of your computer, IP address, and identification information via the Website, as well as for maintaining their confidentiality.
Article 7 – Third-Party Access
7.1. In order to process your personal data, we grant our employees access to your personal data. We ensure a comparable level of protection by imposing contractual obligations on these employees that are consistent with this Privacy Policy.
Article 8 – Report to the Privacy Commission
A notification regarding this processing of personal data was filed with the Commission for the Protection of Privacy. You may contact this Commission at any time at the following addresses:
Commission for the Protection of Privacy
35 Drukpersstraat
1000 Brussels
+32 (0)2 274 48 00
+32 (0)2 274 48 35
commission@privacycommission.be
Article 9 – Cookies
9.1. A ‘cookie” is a small file sent by the M1 distribution bvba server and stored on your computer’s hard drive. The information stored in these cookies can only be read by us and only for the duration of your visit to the Website.
9.2. The Website uses only the following cookies:
Language cookie: the language you speak
Live chat cookie: a cookie used for the live chat
9.3. You can refuse the installation of these cookies by disabling them. Disabling cookies may mean that you will not be able to use certain features of the Website.
9.4. Certain data may also be collected without being stored in cookies. This data can only be read by m1 distribution bvba and only during your visit to our Website.
Consumers are covered by the statutory guarantee of conformity in accordance with the Belgian Code of Economic Law and applicable European consumer legislation.
This means that the products delivered must, at the time of delivery, conform to the terms of the agreement and meet the reasonable expectations that the consumer may have of them.
For food products, the best-by date (THT/BBD) printed on the packaging, the specified storage instructions, and applicable food safety laws remain fully in effect. After delivery, the customer is responsible for properly storing and handling the products in accordance with these instructions.
The statutory guarantee of conformity does not extend the shelf life of food products and does not affect the stated expiration date or the required storage conditions.
